Privacy Policy

Your privacy and the security of your personal information are important to us. This Privacy Policy (the "Privacy Policy") of FirstClassBooks.com ("FirstClassBooks") is designed to help you understand what information we gather when you visit the FirstClassBooks web site (the "Site"), how we use that information, and how that information is protected.

Information We Collect

FirstClassBooks generally collects personally identifying information only with your specific knowledge and consent. For instance, when you purchase a textbook, or request a buyback quote, you are asked to provide information such as your name, address, and e-mail address.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Cookies

A cookie is a small piece of information that is sent to your browser when you access a web site. There are two kinds of cookies, session cookies and persistent cookies. A session cookie is a line of text that is stored temporarily in your computer's memory. Because a session cookie is never saved, it is erased from the memory of your computer as soon as you close your browser. A persistent cookie is a more permanent line of text that gets saved by your browser to a file on your hard drive.

FirstClassBooks uses session cookies only. We do not use persistent cookies. Certain applications on our Site require session cookies to function correctly such as the shopping cart and buyback quotes. If you have session cookies disabled, you may not be able to use these applications.

Log Files

When you visit our Site we automatically receive information about your computer, including the type of browser software you use, the operating system you are running, the web site that referred you, and your Internet Protocol ("IP") address. Your IP address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university.

This information does not identify you personally, but rather identifies a visit to our Site. We use this information for the purposes of system administration, to assess the traffic to our Site, and to maintain and improve our Site. We do not attribute IP addresses to personally identifiable information and such IP addresses are not shared with outside parties except when required by law.

Google Analytics

FirstClassBooks uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses persistent cookies to help analyze how users navigate our Site. Google Analytics uses these cookies to read information (including IP addresses) for the sole purpose of aggregating web site statistics, such as number of page views, the number of unique visitors, time spent on our Site, when visitors browse, and common entry and exit points into and from the Site. Google will not associate your IP address with any other data held by Google. We do not share any personally identifiable information that you provide to us with Google. Google is contractually restricted from using information it receives from our Site other than to assist us. As a visitor to our Site, you have the option to deactivate the cookie placed by Google Analytics. If you would like to deactivate the Google Analytics cookie or find out more about Google Analytics, our service provider, including its privacy policy and how to opt out, go to: http://www.google.com/privacy.html.

Data Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When a form on our Site asks for personal information, that information is encrypted and is protected using Secure Sockets Layer (SSL) software. In addition, all communications between FirstClassBooks and PayPal (our payment partner) are protected through SSL encryption. FirstClassBooks has a SSL certificate issued by GeoTrust, Inc.

Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our Site is structured to attract anyone under 13.

Links to Other Sites

Our Site may contain links to other web sites. Please be aware that FirstClassBooks is not responsible for the privacy policies and practices of such web sites. We encourages you to read the privacy statements of these linked sites as their privacy practices may differ from ours.

Changes to Your Personally Identifiable Information

You may request changes to any personally identifiable information that you have provided to us by sending an e-mail to our customer service department at customerservice@firstclassbooks.com.

Contact Information

Your trust in our services is essential to us. If you have questions or comments about this Privacy Policy, please e-mail us at customerservice@firstclassbooks.com or contact us at:
FirstClassBooks.com
12123 Kanis Rd
Little Rock, AR 72211

Changes to this Privacy Policy

In compliance with data protection regulations FirstClassBooks reserves the right to modify its Privacy Policy at any time. The current version of our Privacy Policy is always available on our Site.

Last Updated on July 11, 2008